Due to the national shutdown for all unnecessary travel, we, in the interests of the safety of our staff, and in line with government guidelines to fight the Coronavirus, will cease with the process of allowing our staff to go onsite for training and implementation meetings.
We have already been anticipating this announcement and are staff are now fully equipped to work remotely and will continue to supply outstanding customer service from remote locations.
We will still have a fully manned Support desk for both our Sage and Software Development clients.
Calls can be logged in the same way by either:
- Calling 02879644975 (NI) or 018934936 (ROI) and logging details of your issue.
- Email your query to firstname.lastname@example.org stating the issue, software affected and any other additional information.
- All calls will continue to be logged in our CRM system and one of our engineers will get in touch as normal.
We will utilise the existing remote control solutions to investigate and fix your problems.
We will also use Microsoft teams to facilitate Video conferencing for training and implementation sessions to ensure that your system is still fully implemented in line with your “Go Live” dates.
Acorn BMS are here to continue providing a high level of service to you at this difficult time.
As always we have your best interests at heart, and by working together, we can get through this and strive to be stronger at the other side.
The Acorn BMS Team
Stay safe, obey the guidelines and look after each other