Privacy Policy & Cookies
The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting our website or through other channels (such as phone, email, interaction or referral).
By entering into this website indicates that you have reviewed this Privacy Policy and have agreed to be bound by it. If you do not agree to these terms, you should not continue to use this website.
General Statement
We at Acorn IT Solutions Limited (trading as Acorn BMS) respect your right to privacy and will not collect any personal information about you on this website without your clear permission. Any personal data that you volunteer to Acorn IT Solutions Limited, if retained, will be held on secure servers.
Contact Details for Acorn IT Solutions Limited (Data Controller):
Acorn BMS, 59 – 61 Maghera Street, Kilrea, Coleraine, N. Ireland, BT515QL
Telephone: (0) 28 7964 4975
Email: info@acorn-bms.com
GDPR Statement
The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so.
Acorn IT Solutions Limited, trading as Acorn BMS has embraced this regulation and it is our intention to manage our systems in a fully compliant manner with the GDPR Regulation.
We follow procedures which aim to ensure that all of our employees, sub- contractors, consultants, partners or agents who have access to any personal data held by or on behalf of its clients are fully aware of and abide by their duties under the General Data Protection Regulation.
We have implemented Policies and introduced appropriate Management and Controls as necessary to comply with the General Data Protection Regulation.
We use best of breed industry standard security measures to protect information and to prevent the loss, misuse or alteration of any information in our control. We use our best endeavours to ensure such information is kept as secure as possible.
We regard the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between us and our clients and partners. We fully endorse and adhere to the Principles of the General Data Protection Regulation.
Our GDPR Policy may change from time to time and the Policy document will be updated in line with these developments.
Collection and use of personal data
Personal data is data that identifies you or can be used to identify or contact you and may include, for example, your name, address or e-mail address. You are free to browse our site without providing any information about yourself. When you request information, subscribe to a blog or mailing list for a service, respond to an online survey or otherwise actively send us data, we usually collect data such as your name, email address, contact number and certain other information relating to the business you represent such as number of employees and industry type.
We will collect navigational/statistical details of your visits to our site such as your IP address, geographical location, browser type, pages viewed, length of time on our site.
If you contact us via our website or via other channels (such as by phoning, emailing or messaging us via Social Media etc), subject to consent, we may keep a record of that correspondence. Similarly, we may store your details following an interaction such as meeting at an event, tradeshow or a referral.
We also store the source of your personal data, whether this is via an online form, offline sources (such as trade shows) or other such as referral from a third party. We do not purchase third party lists containing personal data.
Information about Children
Our website is not intended for or to target children under 16 and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact info@acorn-bms.com so that we may delete the information.
Lawful Basis for Marketing & Communications
Legitimate Interest
We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide, but which we believe also benefit our customers and prospective customers. The primary such purpose is as follows:
Where the processing enables us to enhance, personalise or improve our services/communications for the benefit of our customers and prospective customers.
We use legitimate interest in the following circumstances:
- Existing Customer Communications
- Referrals from third parties (where the Data Subject is expecting communications from us)
- Inbound phone, email or Contact Us/Enquiry/Registration pages from our website, social media or other such channels
- Follow up activities arising from Events or Seminars
You will be given the opportunity to unsubscribe from each email communication you receive from us.
For referrals and inbound enquiries, we only communicate in relation to the specific enquiry.
Whenever we process data for these purposes, we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish by emailing info@acorn-bms.com. Please bear in mind that if you object, it may affect our ability to carry out tasks above for your benefit.
Consent
In order to store personal data and to contact data subjects as part of marketing activities (other than those listed under legitimate interest), we will only do so on the basis that consent has been received.
You may wish to unsubscribe from different marketing communication types at any time.
How we use Information we collect
Personal data will be processed for the following purposes:
- To ensure that content from our site is presented in the most effective manner for you
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To provide statistical information to third parties but this information will not identify any individual user
- To carry out our obligations arising from any contracts entered into between you and us
- To notify you about changes to our service
You may inform us of any changes in your personal data and, in accordance with our obligations under GDPR and we will update or delete your personal data accordingly.
Changes should be emailed to: info@acorn-bms.com
Social Media
Our website includes some social media features such as Sharing and Like buttons. These features may collect your IP address, which page you are visiting on our sites and may set a cookie to enable the feature to function properly. Our Privacy Policy does not apply to these features and are governed by the privacy and other policies of these third-party companies.
External websites
Our website includes links to other third-party websites. We do not control and are not responsible for the content, or practices of these websites. Our provision of such links does not constitute our endorsement of these websites, their content, their owners or practices. Our Privacy Policy does not apply to these third-party websites which should have their own policies in place.
Retention of Personal Data
We retain Personal Information that you provide us with as long as we consider it potentially useful in contacting you about our subscription services or other services or enquiries, or as needed to comply with our legal obligations or resolve disputes and then it will be securely deleted.
We regularly review the personal data that we hold and update, archive or securely delete information that has gone out of date.
Customer Case Studies and Comments
We post client testimonials and comments to our website, which may contain personal information. We receive written consent from each client prior to posting onto our website.
Your Rights
You have the right to request a copy of any personal data held by us about you. You also have the right to have such data corrected or deleted where it is inaccurate or misleading.
To find out what personal data we hold on you or to have your personal data updated, amended or removed from our files, please e-mail info@acorn-bms.com
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by emailing us at info@acorn-bms.com. You can also choose to opt-out of any e-mail marketing communications sent to you by us at any stage.
You may also exercise your rights to lodge a complaint against us to the Data Protection Commissioner, should you feel this is warranted. In this case, visit the Data Protection Commissioner website for more details on how to make a complaint.
Security of your Personal Data
We are committed to ensuring that your information is secure and we do our utmost to protect user privacy through the appropriate use of security technology. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of your Information
We may disclose your personal information in the following situations:
In the event of a restructuring of our organisation/merger/acquisition provided that the third party has an equivalent privacy policy in place and all necessary legal requirements are complied with.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a law, court order, or legal process.
Cookies
Cookies are small pieces of information stored on your computer, tablet or mobile phone when you visit a website. We use cookies to make our website and services work better for you and we recommend you leave cookies switched on.
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our Website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily and to see how effective and relevant content and page positioning is.
- Marketing Cookies. These cookies are required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
The option to Accept All or Decline will appear on a banner on the bottom of our website. If you choose to decline, you will still be able to use the site but some things might not work properly.
You can change your cookie preferences for Analytics Cookies on the Website at any time by clicking on the Cookie Settings option at the bottom right of our website.
Changes to this Privacy Policy
Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
